Customer Web Portal
Cogsdale Customer Web is a modern, cross-platform solution that offers an interactive and intuitive user experience. Customer Web empowers your customers with 24/7 access to their account date. The portal provides real-time access to the CIS database to validate and complete registration. Customers logged into Customer Web can also:
Look up balances or usage history
Sign up for e-billing or pre-authorized payments
Initiate service requests
Use express-pay options
For utility administrators, the solution has a comprehensive administration portal to customize functionality and content. Administrators can manage and create custom content within the applications as well as perform user management, feature selection, and payment-provider configuration. A number of customizable e-mail templates are pre-loaded during installation.
Customer Web is a complete self-service solution that drives customer engagement while reducing paper and mailing costs, call volumes, and utility resources.