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“We wanted to find an integrated solution for our utilities operation to move away from complicated and costly interfaces on multiple systems. We were pleased we found Cogsdale, who understands our needs, helps us deliver our objectives and provides excellent ongoing customer support.
An example of this integration is a customer service representative speaking with a customer and looking at their account information in Cogsdale. The representative can enter a work order request, schedule a time and dispatch the request all from the integrated workflow. Now we also have the ability to track all work metrics to help staff manage the work efficiently and find new ways to improve customer service. In addition, Cogsdale’s integration of work orders with time entry, inventory, fixed assets and project accounting will allow us to start tracking costs at the lowest level of work order tasks and roll these costs into larger projects or assets.”
Andy Sharp
Director of Finance, Newnan Utilities, Georgia
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